Mark the indoor signs
Note the room and ceiling area, whether water is dripping or staining, and whether the affected area is growing. Keep away from wet lights, sockets and fittings.
Roof Leaks
What to do when your roof leaks
When water gets in, focus first on safety and limiting damage. A few details can help explain the problem when you contact a roofer.
Start indoors and stay safe
If it is safe, move furniture and belongings away from the affected area and place a container under dripping water. Keep clear of wet electrical fittings and avoid touching them. If there is an immediate danger, contact the appropriate emergency service.
Do not climb onto the roof. Water can travel along roof materials before appearing indoors, so the visible stain may not be directly below the source.
Before you call
Make a useful record without going onto the roof
A concise description helps explain urgency and gives the roofer context before an inspection. You do not need to identify the source yourself.
Describe the conditions
Record when it began, recent rain or wind, and whether the leak stops and returns. Mention any previous leak or repair in the same area.
Take safe photographs
Photograph indoor damage from a stable, dry place. Include any roof change only if clearly visible from ground level; do not use a ladder or enter a roof space.
If water is near electrics, avoid the area and seek appropriate urgent help. For a roofing inspection or emergency call-out, use the roof repairs and leak detection service.
Arrange an inspection
Explain what is happening
When you call, give the property address and describe where and when water appears. East Coast Roofing & Building offers free inspections and emergency call-outs; call to discuss the issue and availability.
Call 07337 320205 to talk through the next step.
Questions
Frequently asked questions
Should I climb onto the roof to find a leak?
No. Roofs can be slippery and unsafe. Do not climb onto the roof; take photos from a safe place if possible.
What details should I give the roofer?
Share the property address, where water appears, when the leak started and whether it changes with the weather.
We are here to help
Need a roof checked, repaired or replaced?
Call East Coast Roofing & Building to talk through the roofing work you need help with, or email a few details and photos.
Fastest way to get a quote
07337 320205Call and describe the job. If it is easier to show than explain, email a photo.
eastcoastroofingbuilding06@gmail.com- Hours
- Mon to Fri, 8am to 5pm
- Experience
- 12 years in roofing